Privacy Policy
Last updated: March 2026
One Silk Ribbon (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.
1. Who We Are
One Silk Ribbon is an online retailer of handcrafted mulberry silk ribbons, operating at onesilkribbon.com. For data enquiries, contact us at hello@onesilkribbon.com.
2. Data We Collect
When you place an order or create an account, we may collect:
- Name, email address, delivery address and phone number
- Payment information (processed securely by PayPal / Stripe — we never store card details)
- Order history and preferences
- IP address and browser information for fraud prevention
If you sign up to our newsletter, we collect your email address only.
3. How We Use Your Data
- To process and fulfil your orders
- To send order confirmations and shipping updates
- To respond to customer service enquiries
- To send marketing emails (only with your consent — you may unsubscribe at any time)
- To improve our website and services
- To comply with legal obligations
4. Legal Basis for Processing
We process your data on the following legal bases: contract performance (to fulfil your order), legitimate interests (fraud prevention, site improvement), and consent (marketing emails).
5. Sharing Your Data
We share your data only where necessary:
- Payment processors — PayPal, Stripe (PCI-DSS compliant)
- Delivery couriers — Royal Mail and other carriers, for delivery purposes only
- Email service provider — for transactional and marketing emails
- Legal authorities — if required by law
We never sell your personal data to third parties.
6. Data Retention
We retain order data for 7 years for tax and legal compliance. Newsletter subscriptions are held until you unsubscribe. You may request deletion of your account at any time.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, email hello@onesilkribbon.com. You also have the right to lodge a complaint with the ICO (Information Commissioner’s Office).
8. Cookies
We use cookies to keep your basket, remember preferences, and analyse site usage. See our Cookie Policy for full details.
9. Changes to This Policy
We may update this policy from time to time. The “last updated” date at the top of this page will reflect any changes. Continued use of our site after changes constitutes acceptance.